16189 - Communication Skills: The Key to Customer Service & Satisfaction - Richard S. Gallagher [ ]

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From: New England Grows! - Feb 2-4 2011

16189 - Communication Skills: The Key to Customer Service & Satisfaction - Richard S. Gallagher

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Richard S. Gallagher, President, Point of Contact Group, Ithaca, NY

We're all in the service business and maintaining a strong customer base requires much more than a "good attitude" – it is a sensible set of skills that you can learn and practice. Come prepared to laugh and learn as we uncover the keys to attaining outstanding customer service.

• Improve your confidence level and deal effectively with clients
• Take away easy-to-use techniques for dealing with prickly customers
• Gain tips on how to de-escalate and defuse any customer situation

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