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12275 SU16N - Advanced Production Management

Course Code: SU16N Presenter(s): Bernie Blickenstaff Event Type: Conference Session (3-hour) Tracks: NACE Management

Description:

Learn the concept of repair pre-management by selling the consumer first, writing complete and accurate damage reports before parts are ordered, and obtaining all correct parts before the vehicle is dispatched to the technician.  Eliminate the barriers to efficient production.  The concept of “throughput” is explained and demonstrates the benefits of measuring and improving throughput and reducing work-in-production (WIP) and therefore reducing chaos and confusion in the production area. Understand how the most efficient use of people, space and time will add dollars to your bottom line, enable you to deliver vehicles faster, increase the capacity of your collision center and achieve improved customer satisfaction.

Presenter(s):

Bernie Blickenstaff Collision Management Services Baltimore MD United States   Bernie began his career in the auto collision repair industry over 30 years ago as the owner of a successful body shop in Baltimore, MD. In 1981, he founded Superior Auto Paints, an automotive paint distributor in the Baltimore-Washington area. Superior continues to serve collision centers by providing more than just quality paint. They help their customers to achieve success by providing them with the tools they need to improve their overall profitability, productivity and customer satisfaction. A recent acquisition has expanded their market share to include the Virginia Beach-Tidewater, Richmond, and Charlottesville areas. In 1996, Bernie founded Collision Management Services, Inc. (CMS) to meet the growing need in the collision repair industry for management training, performance improvement and systems development. CMS developed and presented the Vision Plus™ Professional Management Seminar series on behalf of the BASF Corporation and has assumed a leadership role in helping collision industry management move into the 21st Century. These training courses have received accreditation from the Automotive Management Institute (AMI) and Inter-Industry Conference on Auto Collision Repair (I-CAR). In addition to seminar development and presentation, CMS has provided on-site consultative services and has served as a Group 20 facilitator to many dealerships and independent collision centers across North America.