Format: MP3 Audio Download

Presenter:Greg Hayne

This course will present metrics (measurables) that well performing commercial service departments achieve.? It will help you understand how to organize, structure and staff your department to produce similar results.? (The focus is on in-office and support staffing, not field techs) ?This session will be presented at all levels.

1. Evaluate realistic targets for performance ?
2. Determine how to move toward the performance targets.?
3. Evaluate the 3 main “roles”/skills that must be present in the office and how to utilize them.?
4. Identify how to hire for the key roles.