32939 - 33,000 Reasons to Create a Fair and Just Culture [ ]

Product 79 of 108

From: 2019 National Client Conference & Executive Leadership Conference

32939 - 33,000 Reasons to Create a Fair and Just Culture

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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Marty Everhart, Emily Halu

RWJBarnabas embarked on its High Reliability journey in 2017. One year later, using Press Ganey/HPI?s Performance Management Decision Guide (PMDG), operational leaders received Fair and Just Culture training across the 11-hospital health system and its 33,000 employees. Learn how RWJBarnabas developed an organizational structure with human resources leaders that embeds a fair and just response to errors as a cultural expectation, establishes local and systemwide teams to implement the PMDG, and constantly reinforces PMDG consistency through practical case studies.

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