From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Lori Kondas, Kevin Phipps, Julie Rish

In this session, Cleveland Clinic will share the story of how one of its regional sites identified the lack of effective communication among patient care team members as a barrier to effective patient rounding. Using human-centered design techniques, the Office of Patient Experience developed a rounding process that includes all stakeholders and focuses specifically on the plan of care. This innovative rounding strategy ensures that all patient and family care needs are addressed and that members of the clinical team work collaboratively to communicate the plan of care with the patient at the bedside. Attend this session to learn more about Cleveland Clinic's proven approach for implementing plan-of-care visits, recognizing and eliminating potential implementation barriers, and creating a data collection and analysis plan to track outcome measures.