Presenter: Barbara Khozam

Format: Audio - MP3 File Download $25 or Compact Disc $45

The purpose of this course is to provide practical leadership skills to enhance employee engagement for the ultimate goal of increasing patient satisfaction and profitability. This course will increase the attendees awareness of their own leadership skills and teach ways to improve motivation, communication, and accountability with all employees. Attendees will be provided with the data and rationale to make changes in order to increase employee engagement while improving patient satisfaction and the overall patient experience.