Presenter: Barbara Khozam

Format: Audio - MP3 File Download $25 or Compact Disc $45

This course is about how to deliver exceptional customer service, an easy and inexpensive way to build your business. Knowing how to transform customers into loyal raving fans is a simple, but important concept that many businesses neglect or don?t understand. You know that delivering great customer service is important to your bottom line. However, many businesses spend most of their marketing budgets on developing strategies to influence customers to call, click, or visit. Very little is spent on teaching employees how to connect with customers when they reach out. Subsequently, most businesses don?t actually know what customers truly think or expect. Compounding this problem is the prevailing misconception among many managers or business owners who think that if they don?t receive complaints, business must be running smoothly and customers must be happy. ?Right? Wrong! Successful companies consistently and persistently communicate with customers on a two-way street to ensure that they deliver exactly what customers want and expect. If you know customers? expectations, you can meet and exceed them with the secret to exceptional customer service.