| Item |
Monday, November 12, 2018 |
|
| Executive Leadership Conference |
|
| 31261 |
From the Boardroom to the Bedside and Back: Reflections on My Patient Journey |
David W. Zaas |
| 31262 |
Managing Through Disruption – The Evolving Role of Today’s Hospital Executive |
Vicki LoPachin |
| Item |
Tuesday, November 13, 2018 |
|
| Executive Leadership Conference |
|
| 31263 |
Every Moment Matters: Transforming Experience Through Culture & Innovation |
Michael J. Dowling |
| 31264 |
Partners in Excellence: Redefining Your Patient Experience Strategy with Nursing Leadership |
Lyn Ketelsen, Jane D. Englebright |
| 31265 |
Delivering on the Promise of Humankindness |
Tracy Sklar |
| 31266 |
Cultivating Resilience: A Strategic Discussion on Reducing Clinician Burnout |
Thomas H. Lee, Emily L. Sedgwick |
| 31267 |
Cultivating “Systemness” to Lead Transformational Change |
Christina Freese-Decker |
| Item |
Wednesday, November 14, 2018 |
|
| National Client Conference Breakout Sessions |
|
| 31236 |
Organizational Culture: Reinvigorating and Sustaining Your Safety Coaches |
Ann Marie Stein, Nancy Billington |
| 31237 |
Safety Starts with Me: A Hybrid Approach to Error Prevention Training |
Nikki Polis, Nancy Billington |
| 31238 |
Patient Experience and Engagement Through Team Rounding Strategies |
Suzanne Smith |
| 31239 |
Beyond Bricks and Mortar: Building a Culture of Excellence |
Geralyn Karpiscak, James Demetriades |
| 31240 |
Reducing Wait Times in the ER with an Effective Admission Strategy |
Dawn Moeller, Yvonne Miller |
| 31241 |
Building a Partnership between Nursing and Support Services |
Deborah Fulbrook, Tammy Razmic |
| 31242 |
Leveraging the Organization’s Core Identity to Develop a Cultural Strategy |
Joan Zoltanski, Jennifer Lorenz |
| 31243 |
Common Threads: Aligning Your Workforce Around the Patient Promise |
Joseph Cabral, Mary Jo Assi, Linda McHugh, K. Kelly Hancock |
| 31244 |
Support Services Workers: The Unsung Heroes in Patient Experience |
Thomas "Dusty" Deringer |
| 31245 |
How to Give Your Safety Coaching Program More Muscle |
Nancy Curdy, Michael Todd, Deborah Armstrong |
| 31246 |
Engaging Executive Ownership of Root Cause Analysis (RCA) |
Steve Mrozowski |
| 31247 |
Patient Comments: Is Your Organization Listening? |
Margaret Muir, Victoria Orto, Heather Mitchell |
| 31248 |
Building Team Engagement to Improve Patient Experience |
David Perez, Radha Mahale |
| 31249 |
Rewards and Recognition in an Era of Improvement Opportunities |
Rebecca Guess |
| 31250 |
Involving Nursing in the Design and Implementation of Workflow to Reduce LWBS |
Elizabeth Tedesco, Jonathan Landis |
| 31251 |
Improving Access and Adopting Innovation With Shared Medical Appointments |
Marianne Sumego |
| 31252 |
Integrating a Comprehensive Workforce and Engagement Strategy |
Tammy Wright, Greg Johns |
| 31253 |
Situational Awareness: Crucial Circumstances That Lend Themselves to High Reliability |
Hazel Pennington, Teresa Anderson |
| 31254 |
Improving Your Serious Safety Event Rate® (SSER) When Reductions Have Flatlined |
Terrie Van Buren, Giselle Krieger |
| 31255 |
Beyond Rounding: Creating a Culture of Connection |
Catherine Sokoloff, Jenny Rozenberg, Catherine Manley-Cullen |
| 31256 |
Working With Health Care Teams to Improve the Experience of Patients |
Summer Allen, Sheryl Nemec |
| 31257 |
Journey to Engagement: Strategies to Improve Patient and Staff Experience |
Cassandra Cuesta, Roxana Taveira |
| 31258 |
Improving Communication With Nurses through the Compassionate Connected Care Model |
Kellie Barr, Katie Starkey |
| 31259 |
Patient Experience: Making Performance Improvement More Meaningful through Cultural Transformation |
Nikole Devries |
| 31260 |
Using Transparency to Enhance the Patient-Doctor Experience |
Barry Goldberg |
