Format: MP3 Audio Download or Compact Disc

Presenter: Greg Hayne

This course will give examples of truly great service provided by roofing contractors to building owners; yes, there are roofers actually doing these things!? The course will also identify a commonality that is fundamental within each.? Based on this, the session will offer a series of measurable performance goals that a contractor can take back to his company and immediately begin to apply.?

1. Raise the bar; determine what truly Great Service looks like, have something to aim at and aspire to.
2. Identify the key to producing great service.?
3. Identify a model for understanding the 3 types of communication and solid steps to?
follow to improve each.?
4. Determine how to experience less work related stress as steps are implemented.? Really!