| Item |
Wednesday, November 1, 2017 |
|
| Academic Medical Center/Major Teaching Hospital Preconference Meeting |
|
| 29691 |
Forward Together: Educating Interporfessional Teams |
Pamela B. Davis |
| 29692 |
An Innovative Way to Improve Communication between Clinical Trainees and Patients |
Virgie Mosley, Alan Chin |
| 29693 |
Improving Engagement and Patient Experience in a High-Volume, High-Acuity Academic ED |
Jennifer Koebel, Christy Klein |
| Nursing Leadership Preconference Meeting |
|
| 29694 |
Nurse Engagement: What Is It and How Can You Achieve It? |
Karen S. Hill |
| 29695 |
Fatigue and Engagement: The Impact of Shift Work Schedules |
Susan M. Reese |
| 29696 |
The Role of Nursing Leadership in Transforming Organizational Culture |
Laura J. Wood |
| Rural and Small Community Hospital Preconference Meeting |
|
| 29697 |
Maximizing the Impact of Huddles at a Small Rural Hospital |
Glenn Sommerfeld |
| 29698 |
Moving HCAHPS in a Rural Setting |
Lisa Loughran, Sherilyn Skokan |
| 29699 |
Leadership Development to Create Sustainable Nurse Leader Rounds |
Ashley Bauer, Kimberly Tyler |
| 29700 |
Improve Caregiver-Patient Communication Using Lean Methods |
Patricia Baise, Tom Tull |
| 29701 |
Outpatient Provider Shadowing: A Catalyst for Culture Change |
Kelley Dillon, Matt Jernigan, Carol Bridges |
| 29702 |
Tier 3 Rx: ​A Prescription for Healthy Teams |
Amy Walker |
| 29703 |
Engaging Front-Line Staff in Innovative Nursing Strategies |
Elena Memoracion, Mary Anne McNamee |
| 29704 |
​Creating a Culture That Supports Your Physicians’ Pursuit of Excellence |
Thomas H. Lee, Deirdre Mylod |
| 29705 |
Creating a Culture of Safety: An Organizational Transformation |
Kim Hollon |
| 29706 |
The Pursuit of a Robust Management System |
Skip Steward |
| 29707 |
Improving Communication Skills with Communicate with H.E.A.R.T.® |
Carol Santalucia, Jessica O’Connor |
| 29708 |
Fulfilling the Patient Promise: The Convergence of Safety, Quality, Experience and Caregiver Engagement |
Jim Merlino, Nell Buhlman |
| 29709 |
Building a Culture of Service: Service Bundles to Improve the Patient Experience |
Holly Ivy, Jamie Generals |
| 29710 |
Engaging Leaders, Physicians and Staff in the Transparency Journey |
Mendy Goonan, Dawn Robbins |
| 29711 |
Improving Ambulatory Patient Experience with a Multidisciplinary Team |
Natalie Sanchez, Kimberly Hermis |
| 29712 |
Innovating with Generational Diversity to Develop Leaders at All Levels |
Carol Jennings, Shannon Vincent |
| 29713 |
Senior Nurse Leader Rounding to Create a Culture of Engagement and Trust |
Lynn Hennessy, Jennifer Dynia |
| 29714 |
Update - Physician Burnout: Why Improving Patient Experience Is the Answer |
Thomas Howell, Deirdre Mylod |
| 29715 |
Continuously Improving Service (and All Measures) at BSWH: A New Model |
Steve Hoeft |
| Item |
Thursday, November 2, 2017 |
|
| 29716 |
Teaching Medical Residents and Nurses to Communicate More Effectively |
Laurie Rack, Carla Spagnoletti, Jennifer Corbelli, Jill Allenbaugh |
| 29717 |
A Kaizen Approach to Improving Communication about Medication Side Effects |
Sara Sluder |
| 29718 |
A Systematic Approach to Guarantee Exceptional Patient Experience |
Annamari Dietrichson, Karen Pollard |
| 29719 |
Involving Team Members to Construct and Execute Engagement Initiatives |
Allen Coulter, Michelle Wiles |
| 29720 |
Practices at Top-Performing Hospitals: The Role of Nurse Managers on Patient and Nurse Outcomes |
Mary Jo Assi, Nell Buhlman |
| 29721 |
Relationship-Centered Care: Building Up Physicians to Better Engage with Patients |
Dale Glenn |
| 29722 |
Developing a Patient and Family High Reliability Toolkit |
Yolanda Milliman-Richard, Julie Kirby, Courtney Cannon |
| 29723 |
Significant Increase: An Introduction to the Statistics of Patient Experience |
Kristopher Morgan |
| 29724 |
Positioning Workforce Safety and Engagement as a Core Element of Patient Experience |
Shannon Vincent, Emily Halu |
| 29725 |
Cultivating Patient Experience Leaders and Influencers |
Sven Gierlinger, Agnes Barden |
| 29726 |
Creating a Centralized Discharge Center |
Ida Anderson, Robert M. Lubitz |
| 29727 |
Changing the Cultural Narrative through Story-Based Recognition |
Erika Diaz, Maggie Weimer |
| 29728 |
Improve Patient Experience with a Comprehensive Leadership Structure |
Stephen Miller, Dawn Neuhauser |
| 29729 |
Connecting with Millennials: The Key to Sustained Nursing Improvement |
Chrystal Moore, Stacey Young |
| 29730 |
Back to Basics: A Hospitalist and Clinical Nurse Lead Collaboration |
Rosalind Washington, Adam Myers, Aisha Hicklen |
| 29731 |
An Innovative Approach to Addressing Serious Consequences of Opioid Substance Use Disorder |
Ann Quinlan-Colwell, Sarah Arthur |
| 29732 |
Improve Communication and the Patient Experience with Welcome Rounds |
Suzanne Smith |
| 29733 |
Creating a Culture of Compassion for Patients, Families and Caregivers |
Sean Keyser, John Linkous |
| 29734 |
Improving Discharge Readiness and Utilization Outcomes |
Martha Kronk, Ryan Abernethy |
| 29735 |
How to Make an Online Physician Ratings and Reviews Program a Reality |
Karina Jennings, Sunita Mishra |
| 29736 |
A Journey to the 90th Percentile: How Leadership, Brand and Culture Catapulted Result |
Elaine Page, David Gill |
| 29737 |
Nurse Greeter Role in the ED: A Patient Safety and Experience Transformation |
Carlyn Murray, Minelly Ayala |
| 29738 |
Relationship-Based Care at Work: Actualizing Mission and Values |
Laura Walczak |
| 29739 |
Incorporating Patient Experience into Physician Clinical Competencies |
Ryan Flint, Travis Bernardy |
| 29740 |
What Does It Really Take to Get to Zero? |
Craig Clapper, Gary Yates |
| 29741 |
Starting Over: Achieving Excellence from the Bottom Decile |
Mitchell Winnik, Kim Colonnelli |
| 29742 |
Managing Multiple Priorities to Maintain Focus on the Patient Experience |
Karen Byrnes, Sandra Rush |
| 29743 |
Achieving an Exceptional Patient Experience for Inpatient Rehabilitation |
Jennifer Torosian, Anastasia Luby |
| 29744 |
Comprehensive Online Reputation Management at an Academic Subspecialty Practice |
Samantha Reeves, Jeffrey Downing |
| 29745 |
Bringing Engagement Front and Center: Involving Leaders to Drive Accountability |
Edwin Trouba, Dawn Faucett |
| 29746 |
Improving Nurse Communication through Accountability: Identifying the “Always” Nurse |
Cathy Ward, Renee Appleby |
| 29747 |
The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality and Experience |
Christy Dempsey |
| 29748 |
Putting the Patient at the Center of Physician Onboarding and Training: A Personal Care Experience |
Rana Awdish |
| Item |
Friday, November 3, 2017 |
|
| 29749 |
Positively Impact Connections in the Radiology Department |
Becky Allen |
| 29750 |
Leveraging ED CAHPS to Improve the Patient Experience |
Walter Stewart, Erin Cornman |
| 29751 |
The Quest for High Reliability: Everyone Is a Caregiver |
Thomas "Dusty" Derringer |
| 29752 |
The TEAM (Teach, Engage, Appreciate, Motivate) Approach to Improving Patient Experience |
Kristen Barboza, Tammy Adkins |
| 29753 |
Maintaining Patient Satisfaction in a Collaborative Outpatient Setting |
Erin Kistler, Frank Gullotto |
| 29754 |
An Economical Approach to Effectively Engaging Caregivers |
Donna Geiss, Christopher Mastromano |
| 29755 |
Reconnecting the Passion in Health Care: Model Unit Training |
Suzanne Sterchi, Laurel Ris, Katie Moore |
| 29756 |
A Panel Discussion on Building Physician Resilience |
Thomas H. Lee, Deirdre Mylod, Thomas Howell, Dale Glenn, Ghazala Sharieff, Rana Awdish |
| 29757 |
Predictive Analytics for Patient Experience Improvement |
Iyue Sung |
| 29758 |
Creating a Strategic and Sustainable Patient Experience Plan |
Kira Bowers |
| 29759 |
Sustaining High Patient Experience Scores in the Emergency Department |
Heather McKenzie, Brenna Born |
| 29760 |
Extending Patient Experience to Mission, Vision and Values |
Karla Schardin, Chris Matuseski |
| 29761 |
Identifying Burnout and Building Resilience to Reduce Caregiver Suffering |
Sandra Tobar, Ashley Guidroz |
| 29762 |
Using Nurse Leader Rounding to Take Your Organization to the Next Level |
Andrea Truex |
| 29763 |
Improving Patient and Provider Experience with Relationship-Centered Communication |
Alpa Sanghavi, Janet Chaikind |
| 29764 |
Using Emotional Intelligence Training and Coaching to Build Nurse Resilience |
Phyllis Quinlan, Lincy Philip |
| 29765 |
CAHPS ​across the Continuum |
Jodie Cunningham, Kaycee Glavich |
| 29766 |
Evidence-Based Strategies to Achieve Quiet at Night |
Laura McNicholl, Julie Hudtloff |
| 29767 |
Improving Communication about Medication Using Lean Methodology |
Brianne Monahan, Bonnie Edwards |
| 29768 |
Culture: The Catalyst to Improve Workforce Commitment in the Post-Acute Setting |
Lois Bentler-Lampe, AJ Querciagrossa |
| 29769 |
Shadow Coaching to Improve Medical Practice Performance and Patient Experience |
Joanne Skorupski, Elan Melamed |
| 29770 |
Cultivating and Preserving Workplace Culture to Achieve Success |
Ramona Basnight |
| 29771 |
Development and Implementation of a Pain Management Program in an Acute Care Setting |
Misty Curtiss, JoEllen Maurer |
| 29772 |
A Multispecialty Physician Group’s Transparency Journey |
Kim Croft, Brian Schack |
