Presenter: Kelli Vrla, CSP

Format: Audio - MP3 File Download $25 or Compact Disc $45

Got Crazy Makers? Can we talk? Come ready to disarm the "Hall of Shame"; the difficult people who love to hit our hot buttons. Walk away with a personal SWAT Team plan for heading off unproductive behaviors, from both patients and staff. We will visit with the biggest crazy makers: Mr. ?Know-It-All," The Two-Faced Sniper, Ms. Control Freak, Mr. Super Agreeable, Ms. Passive-Aggressive, Ms. Super Agreeable, Debbie Downer, Wilson the Whiner, Ms. Indecisive, plus more! Bring your worst stories and prepare for the best professional ways to stop these behaviors in their tracks! The Crazy Maker games stop with you!