From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Lisa Allen, Deborah Miller, Denise Remus, Sheree Riley, Dawn Hohl, Heather Webb, Cynthia Daniels

Patient- and family-centered care is a key strategic priority at Johns Hopkins Medicine. Learn how they have come together as a system of academic and community hospitals, children?s hospitals, ambulatory care and home health to reach their goal to improve the patient experience. Review the JHM accountability model of declaring goals, building capacity, engaging front line staff, clinicians and patients, and reporting transparently. Speakers will present strategies to set up a pilot program at your facility and elicit support and excitement from physicians as they begin to see how simple changes in communication drive a better physician and patient experience.