From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Suzanne Sterchi, Laurel Ris

Evaluate and understand the culture within your organization to identify values and cultural characteristics that you can align with the patient experience. Rush-Copley?s ?Promise? is a set of behavioral-based values developed in the early 1990s and deeply ingrained across the organization as part of its culture. Learn about Rush-Copley?s efforts to align its culture with its patient experience goals and how to identify and capitalize on your organization?s strengths to improve employee engagement and increase patient experience scores.