From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Kristy Lozina, Regina Valencia-Companioni

The NICU is a particularly stressful place for families, and as evidenced by its Press Ganey survey scores in that setting, New York-Presbyterian needed to do something differently to prepare families for success after discharge. After analyzing feedback from parents about their perceptions of the discharge process, a program was created to better address their needs with the goal of ensuring that families are discharged with competence and confidence. Attendees will learn about the implementation of a dedicated resource nurse and the measurable impact this team member has on families.