From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Deirdre Mylod

Data segmentation has the power to provide insights around patient expectations and needs to help your organization advance patient-centered care to build and protect market share. In this session, the speaker will explore the insights derived from segmentation analyses of three unique patient populations, (e.g., service line, elderly, oncology and obstetrics), to understand the micro-differences in experiences driven by patient characteristics varying care needs. The speaker will demonstrate how deeper data enable you to pinpoint the issues that matter most to patients and help focus your organization?s improvement strategies and resources.