27868 - Adapting Patient Experience Strategies to Enhance the Home Health Environment [ ]

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From: 2016 National Client Conference & Executive Leadership Conference

27868 - Adapting Patient Experience Strategies to Enhance the Home Health Environment

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Rebecca Skrine, Rebecca Cartright

Moving home care, hospice and home infusion from a hospital-based model to a system model requires setting new expectations and aligning processes across multiple disparate locations. Learn about home care-specific models for teach back, rounding on staff, virtual rounding on patients/caregivers and Compassionate Connected Care?. These initiatives can standardize operational and clinical processes and enable delivery of patient-centered care that positively impacts the patient experience in the home care environment.