From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Susan Congiusta, Peter Sanzone

Learn how a large physician practice in the New York Metro area chose to become the honest broker of valid consumer health care information to stand out among the large number of consumer rating sites that post unverified comments and ratings on physician performance. Their transparency program is a trusted source of valid information about their doctors, enabling physician peace-of-mind and exceptional patient experiences. The speakers will share how they developed their data warehouse and tools, and use transparency as an innovative approach to continuously improve the quality and delivery of care. Northwell Health Physicians Partners is a 2016 Press Ganey Success Story Award? winner.