From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Jim Merlino, Nell Buhlman

??Patient experience, caregiver engagement and patient safety are inextricably linked as key dimensions of patient-centered care. Analyses of these data also validate the relationships between these areas in improving operational, clinical and financial performance. The speakers will discuss the relationships between and ROI resulting from patient experience, engagement and safety initiatives. They will specifically explore fundamental safety analytics that serve as an early warning system and how to identify conditions that create the potential for safety incidences. Organizations armed with deeper data and more meaningful insights across domains can more easily identify, prioritize and act on opportunities to reduce patient and caregiver suffering and improve the safety, quality and experience of care.