27854 - Sustaining a Culture of Exceptional Front Line Experience [ ]

Product 36 of 86

From: 2016 National Client Conference & Executive Leadership Conference

27854 - Sustaining a Culture of Exceptional Front Line Experience

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Julie Rish, Dan Bokar

In addition to physicians and nurses, many other employees are involved in the delivery and experience of care and greatly influence the patient experience. In this session, speakers will address strategies to promote exceptional front line experiences through service excellence sustainment training for all employees who contribute to the patient experience. Cleveland Clinic is a 2016 Press Ganey Success Story Award? winner.