27842 - Initiating and Sustaining a Patient Experience Program at a Large, Multispecialty Group [ ]

Product 24 of 86

From: 2016 National Client Conference & Executive Leadership Conference

27842 - Initiating and Sustaining a Patient Experience Program at a Large, Multispecialty Group

$15.00

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Ashley Padilla, Anna Barth

Learn how a large multispecialty group made patient experience a focus and accelerated performance by utilizing several principles of lean improvement and high reliability organizations. Leveraging these principles, Centura Health conducted rapid improvement events on leadership standards work to decrease variation and implemented true north strategy boards to foster a culture of excellence. Attendees will learn how Centura Health engaged and recognized front-line care teams through transparency of provider data, inspection and coaching on service behaviors, and action plan development utilizing evidence-based tactics.