From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Susan Robel, Denise A. Venditti

ProvenExperience? is the Geisinger promise to every patient to deliver the best care and experience during every encounter. Attendees will learn the Geisinger approach to standardizing patient experience improvement efforts through the application of a bundle of nursing best practices. Attendees will hear strategies for gaining consensus and setting direction within a large multi-hospital health system. Speakers will share the tools used to implement the nursing bundle, educate staff and measure compliance and outcomes.