Format: Audio

MP3 Download $15
Compact Disc $20

Timothy McGarvey, Tena Vizner

Behavioral health patients often feel isolated in their suffering. For this reason, a customized approach to hourly rounding, one focused on making an emotional connection with patients rather than on a standard supply check, is necessary. A customized approach allows staff to actively seek out psychiatric patients and provide more therapeutic conversations. In this session, attendees will learn best practices to coach employees through empathetic conversations to achieve patient-centered care in the psychiatric setting, improve the patient experience and increase front-line staff engagement.