Format: Audio

Jon Goldman

Chances are, your pool or deck business will soon include Baby Boomers (born 1946-1964), Generation X (‘60s and ‘70s), and Gen Y (1982-2000). These groups don’t just think, talk, and work differently -- they have vastly different expectations of themselves, each other, and your company. This refreshingly practical session shows you how to “bridge the gap”?even between employees who are 40 years apart.

Learning Objectives:

• Understand the expectations of Boomers, Xers, and Yers?
• Avoid becoming a Referee by encouraging employees to “intercommunicate”?
• Utilize the power of Recognition in your business across generational lines?
• Identify the best communication strategies for unifying your staff into one team

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Target Audience: Architect/Designer, Builder/Installer, Consultant, Distributor/Supplier, Manufacturer, Professional Pool Mgmt., Retailer, Service/Maintenance