Vivian S. Lee

To be successful in the future, systems must manage the shift from volume to value. As the first academic medical center to publish its patient satisfaction scores online, University of Utah Health Care (UUHC) unlocked the power of transparency and created massive culture change around patient-centered care. Using performance data to shed light on the true costs of care, UUHC gives providers the ability to examine their practices by evaluating quality and outcomes against costs.