Available in 2 formats:
Audio MP3 Download: $10
Audio Compact Disc: $15

Learn how to reach the dental industry’s pinnacle of patient engagement excellence from the world’s authority on customer service and The Nordstrom Way. Bestselling author and international speaker Robert Spector will share lessons from Nordstrom, the top customer service company in the United States, and tell you how to apply them to your practice. Become an industry thought leader by thinking like the patient and making life easier for your patients, suppliers, and colleagues.