Have Them at Hello: From 1st Call to Getting Retained
Deborah Bennett Berecz, JD and Randall Velzen, JD
(90-minute)

A client's decision to retain you starts with a first impression. However it's made – your website, brochure, or a phone call – you've said "Hello". We'll explore optimizing that first contact plus, tackle in depth the initial client consultation: the key to whether "Hello" ends with a professional engagement.