17473 - Power of Apology in Collaborative Practice [ ] - Fleetwood Onsite Conference Recording

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From: IACP 2011 Educational Forum

17473 - Power of Apology in Collaborative Practice

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Power of Apology in Collaborative Practice
Barbara Burr, JD and Frank Morrison, JD
(90 minutes)

Audio Sample:

Explore the power of apology in Collaborative Practice. Understand how an apology can help transform a relationship by healing old and new wounds, breaking impasse and building trust. Learn the elements of a meaningful apology. Practice counseling a client on how to deliver a meaningful and successful apology.

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