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Blueprinting Basics
Bernie Blickenstaff
(90-minute)

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Blueprinting is about reducing cycle time by creating complete damage reports and clearly communicating exactly how each repair is to be performed; assuring that damage writers, techs, and parts personnel are all on the same page. The nine simple steps of the blueprinting process will be described so that participants will be able to immediately begin to improve their damage appraisal and communication process.


Bernie Blickenstaff
Collision Management Services
Baltimore MD United States

Bernie began his career in the auto collision repair industry over 30 years ago as the owner of a successful body shop in Baltimore, MD. In 1981, he founded Superior Auto Paints, an automotive paint distributor in the Baltimore-Washington area. Superior continues to serve collision centers by providing more than just quality paint. They help their customers to achieve success by providing them with the tools they need to improve their overall profitability, productivity and customer satisfaction. A recent acquisition has expanded their market share to include the Virginia Beach-Tidewater, Richmond, and Charlottesville areas. In 1996, Bernie founded Collision Management Services, Inc. (CMS) to meet the growing need in the collision repair industry for management training, performance improvement and systems development. CMS developed and presented the Vision Plus™ Professional Management Seminar series on behalf of the BASF Corporation and has assumed a leadership role in helping collision industry management move into the 21st Century. These training courses have received accreditation from the Automotive Management Institute (AMI) and Inter-Industry Conference on Auto Collision Repair (I-CAR). In addition to seminar development and presentation, CMS has provided on-site consultative services and has served as a Group 20 facilitator to many dealerships and independent collision centers across North America.