Available in two formats:   MP3 Download $18  or  Compact Disc $30

(3-hour)

Increasing Technician Efficiency - It's a Team Effort
Ryan Kooiman , Jeff Masterman

Audio Sample:



Technicians working in an inefficient environment are less productive and experience high stress levels which can affect the entire work environment. This often results in incorrect diagnosis, delayed or possibly failed repairs, and low morale. The responsibility for technician efficiency rests not only upon the technician, but upon the entire team at the shop; from the shop owner, to the service writer, to the janitor. Each person plays a role in making the technician more efficient. The goal of this session is to demonstrate ideas which can increase the efficiency and productivity of the technician. During the class, we will detail the components of the team effort and the various roles needed to foster technician efficiency. Upon completion of this seminar, the attendees will have processes, which can be applied at their shops, to create an environment where technicians can work efficiently. In addition to sharing insight and providing answers, attendees will be challenged to question their current situations. Do we have the tools to do that job? Do we have the training to do that job? What do we need to change?

Ryan Kooiman
Standard Motor Products
Allendale MI United States

Ryan is employed by Standard Motor Products as a Technician Training Developer. He authors the programs for the PTS seminars and co-presents the PTS Online webinars with Jeff Masterman. Previously he was the lead tech/drivability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE, participates on the ASE L1 test writing team, and presents training at several conferences each year. As the 2006 Amoco Ultimate Golden Mechanic Ryan has appeared on Good Morning America, CBS Early Show, had articles published in over 30 magazines, and was a host of Car and Driver Magazine. Ryan brings his 19 years of hands on experience in the shop to the audience in a manner they can relate to and put to use immediately.