This is a Digital Download featuring PowerPoint Slides with Synchronized Audio from the 12th Annual Intercompany Long Term Care Insurance Conference March 2012. Watch the slides while listening to the synchronized audio, exactly as is happened live.

Claims Roundtable - ILTCI2012

Session Description: This session will be an open forum where audience participation is not only welcomed but encouraged. The session will be moderated with a selection of key expert participants to initiate conversations but the goal is to provide a venue for open dialogue. We will broach a number of industry related topics on practice and process which are conducive to promoting long term financial health for your company. Topics will include Leveraging Technology, Operations Management, Developing Quality Controls, Claims Forecasting, and Personnel Development.

Session Speakers: Christine Michals-Bucher Vice President, CNA Jenny Goodyear Director of Operations, Senior Health Insurance Company of Pennsylvania (SHIP) Rita Bennett Director of Training, Consumer Relations and Quality, Bankers Life and Casualty