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Disconnected population. Three shifts. Changing regulatory environment. Desire to curtail spending. These familiar ingredients are all present in Memorial Hermann's story of change from a paper-intensive communication channel to a dynamic online portal. With a roaring success not only on reducing paper but on deflecting service center calls, Cindy Rippel and Chris Keys will share some of the design ideas, stakeholder buy-in, implementation plan and content lifecycle that went into the launch of the new HR portal. Memorial Hermann's vision is to grow from here, establishing the portal as the nerve center of all HR communications.

Presenter(s):

Cindy Rippel, Director of Benefits and Wellness, Memorial Hermann, started her career in Defined Benefit and Defined Contribution consulting with Towers Watson and is currently Director of Benefits and Wellness for one of the top five Hospital systems in the nation.

Chris Keys, Americas Technology Leader, Towers Watson, has worked across the world to establish service centers, strategize on phased deployment of portals and total rewards, and addressed the challenges of managing talent across a spectrum of industries.

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