Title: Unconscious Bias
Presenter: Matt Morano

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When meeting a new client (or a new person), a tremendous amount of information is traded before any words are ever spoken. Powerful forces in the form of unconscious bias can literally shape the direction and outcome of that very first meeting, even before the all-important Pre-Talk. Understand the nature of unconscious bias and how it can affect your interactions with your clients and other people you meet. Engage in several activities to help you recognize your own biases and develop strategies for addressing them.