32967 - Mapping a New Vision to Meet Patient and Provider Expectations [ ]

Product 107 of 108

From: 2019 National Client Conference & Executive Leadership Conference

32967 - Mapping a New Vision to Meet Patient and Provider Expectations

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From the Press Ganey Executive Leadership Conference
Format: Audio - MP3 Download

Presenter: Shannon Phillips

If you could start with a nearly blank page and design for what?s possible to deliver on extraordinary patient and provider experiences, what would you do? That was the broad-thinking challenge that Intermountain CEO, Marc Harrison, put to his leadership team in October 2017. Since then, Intermountain has been committed to an enterprise-wide approach to transforming care delivery, with a focus on becoming a nimble, model healthcare system for the future. The disruptive and fast paced change in healthcare made the ?why? very clear. In this session, Shannon Phillips, Chief Patient Experience Officer, will share Intermountain Healthcare's journey, highlighting the challenges, the triumphs, and the scraped knees along the way.