From the Press Ganey Executive Leadership Conference
Format: Audio - MP3 Download

Presenter: Chris Van Gorder, FACHE , Ghazala Sharieff, MD, MBA

Delivering care that meets the needs of today?s patients and families is a strategic priority for every health care executive. Shifting health care dynamics have made it increasingly difficult for leaders to create actionable strategies that can support their transformational vision across the organization. In this session, Scripps Health chief executive Chris Van Gorder and Dr. Ghazala Sharieff, chief experience officer, will share their systemwide approach for prioritizing and advancing enterprise improvement opportunities.

Mr. Van Gorder will address the disruptive forces impacting cost, quality, and experience of care, and Dr. Sharieff will provide perspective on how Scripps Health organizes its operational structure to accelerate improvement by addressing the importance of physician involvement and buy-in, as well as the, empowerment of frontline caregivers. Additionally, Van Gorder and Sharieff will discuss the critical elements of a CEO-CXO partnership and how their collaboration has shaped the leadership model and influenced the system?s organizational culture.