From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Thomas (Dusty) Deringer

Health care organizations that are dedicated to fulfilling the patient promise of safe, high-quality, patient-centered care are ultimately working to transform the way care is delivered. This session?s presenters will discuss the research, strategies, and data behind a multiyear partnership between CompassOne Healthcare and Press Ganey that was designed to understand and enhance the value of support services employees and their overall impact on patient experience. Strategies, tactics, and lessons learned will be shared with attendees to provide key educational opportunities for any organization committed to improving the patient experience.