From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Anne Grill, Ravi Nemivant

DuPage Medical Group, an independent, physician-led organization, helps its providers feel confident in their ability to deliver a positive patient experience by supporting them with a provider-specific educational curriculum. Attendees will hear how the organization?s leaders created a program that combines classroom learning, physician shadowing, and personalized data analyses. This structured program focuses on building provider engagement in patient experience through education about the ?why? for patient experience, combating myths and misconceptions about surveys and patient experience metrics, and identifying opportunities and the ideal behaviors/best practices that help to create meaningful relationships with patients.