From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Justin Cook, Kyle Garrett

The patient experience involves all aspects of the patient journey, so it?s often challenging for health care employees, particularly clinicians and front-line staff, to pinpoint exactly how to improve. And when leaders add to the stress and confusion by focusing on too many different metrics, the end result is frustrated leadership, disengaged staff, and stagnating experience scores. This session?s speakers will discuss how they use Press Ganey data and statistical analysis to understand what drives patient experience at each medical practice location and create a customized menu of options for each medical practice. Attendees will learn about the process?data analysis, creation of site menus, communication strategy?and about the organization?s medical practice improvement initiatives.