32928 - Daily Reliability Huddles Improve Safety, Quality, Engagement, and Experience [ ]

Product 68 of 108

From: 2019 National Client Conference & Executive Leadership Conference

32928 - Daily Reliability Huddles Improve Safety, Quality, Engagement, and Experience

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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Pam Wells

Reliability huddles are effective for engaging the entire organization in resolving miscommunication issues, delays, and errors as they develop, while mitigating risks and potential harm. Learn how one health care system adopted daily reliability huddles across seven entities, decreasing its Serious Safety Event Rate? from 1.61 with 3.1 days between events (2014) to an SSER? of 0.73 with 6.3 days between events (2019). In addition, employee engagement, physician satisfaction, and patient satisfaction results have been sustained at the 90th percentile.