From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Jacqueline Camp, Susan Griffin

By adopting the Compassionate Connected Care? framework, Methodist Healthcare System has transformed the way it cares for patients, ultimately resulting in outstanding performance improvement. Through comprehensive training and implementation of key sustainability tactics, this large health system has built a culture of compassion that has reduced avoidable patient suffering in less than a year. Attend this session to learn how the concepts of empathy and compassion were introduced to staff and leadership, and hear about the ongoing work that keeps these tenets alive in the daily delivery of care.