From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Rob Parker

Although Memorial Physician Group tripled in size in five years, leaders recognized that they needed continual focus on their culture of patient- and family-centered care. This session?s presenter will discuss how the organization used data to engage skeptical physicians and how it helped them understand that patient experience survey results and comments truly are the voice of the patient. Attendees will also learn how the medical group continues to grow, how it instills and supports the culture, and how new employees, physicians, and advanced practitioners are educated to keep the patient and family at the center of care.