From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Thomas H. Lee, Deirdre Mylod

In this session, new research identifying shared drivers of physician and patient loyalty will serve as a springboard into a broader discussion of the need for a culture evolution to sustain transformational. Press Ganey Chief Medical Officer Dr. Thomas Lee and Deirdre Mylod, PhD, Director of the Institute for Innovation will also discuss how insight from these data can be used to enhance physician loyalty while also meeting the changing needs of today?s health care consumers.