From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Kristopher Morgan

This popular session reviews the basic statistics used in reporting patient experience data. Each type of statistic that Press Ganey uses in its reporting will be explained, and straightforward examples and stories will be provided to make statistical concepts memorable and easy to understand. After attending the session, novice audience members will feel comfortable reading and understanding statistics and experienced data crunchers will be better equipped to explain statistics to colleagues.