From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Diane Denny, Scott Hartman, Sarah Hizon

This session?s presenters will provide a comprehensive overview of Cancer Treatment Centers of America?s transparency initiative, which is focused on a more robust and accurate system of understanding patient satisfaction through the Electronic Physician Rating and Review (e-PR2) process. Attendees will learn how CTCA established the program, as well as key program components to ensure physician buy-in, the infrastructure that supports the effort, and the impact and outcomes of e-PR2 with respect to performance.