From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Tony Grycewicz

Attend this session to learn how a once-struggling Reading Hospital transformed into a market leader, with rising employee and provider engagement and award-winning quality of care. This transformation began with a strategic focus on workforce engagement. By evolving engagement strategy from a simple survey response to a multifaceted, data-driven approach, this organization found that improved engagement resulted in positive effects that resonate across many aspects of organizational performance. Learn how Reading Hospital gained support from physicians, evolved its HR Business Partner model, created internal marketing campaigns, and built a culture connecting employees back to the ?why? of working in health care.