From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Rebecca Daniels, Regina Shupe

Providing a reliably positive patient experience goes hand in hand with providing highly reliable care?and aligning care across the continuum requires patient and family engagement. With a commitment to ensuring a world-class patient experience, leaders at Christ Hospital Health Network piloted a program focusing on patient engagement and patient experience best practices in the facility?s cardiac surgery unit. This session?s presenters will describe the highly reliable process they used to develop a culture of patient engagement and patient safety. Attendees will leave with an understanding of how to work with their own teams to drive patient engagement across the continuum of care.