32894 - High Reliability Leader Rounding: Applying Best Practices to Patient Experience [ ]

Product 35 of 108

From: 2019 National Client Conference & Executive Leadership Conference

32894 - High Reliability Leader Rounding: Applying Best Practices to Patient Experience

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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Karen Byrnes, Gia DeMichele

In 2018, Dignity Health began implementing rounding to influence (RTI) practices for leaders?Press Ganey/HPI?s recommended approach for rounding on safety behaviors. Since then, the organization has achieved an 87% reduction in its Serious Safety Event Rate?. Executive leaders recognized the success and wanted to apply these High Reliability practices to the patient experience, particularly their leader rounding practices. Learn how Dignity equipped its leaders with one streamlined and integrated rounding practice with the goal of achieving reliability outcomes across multiple domains.