From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Kate Jones, Kristen Trout

Delivering safe, high-quality care in an environment of compassion, empathy, and respect is a priority at the Providence St. Vincent Medical Center. Attend this session to learn how this organization leveraged patient experience survey comments by sharing weekly reports with leaders and staff to build empathy and define compassionate care. Speakers will also discuss the tactics and tools the organization implemented to create an environment where patients feel safe and truly cared for.