32870 - Using a Multidimensional Safety and High Reliability Approach to Improve Culture [ ]

Product 12 of 108

From: 2019 National Client Conference & Executive Leadership Conference

32870 - Using a Multidimensional Safety and High Reliability Approach to Improve Culture

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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Tina Cavaliere, Lauren Webb

Vidant Medical Center (VMC), a 909-bed teaching hospital and flagship of Vidant Health, is one of the largest and busiest acute care hospitals in North Carolina. Since 2014, VMC has used a multidimensional approach to develop standards for managing safety events, resulting in a 50% increase in event reporting over four years, a 100% increase in physician event reporting year over year, and an average of 200 safety catches reported per month. Learn how Vidant achieved these results and improved its safety and High Reliability culture among front-line nurses, physicians, nonclinical staff, and leaders across all departments, executives, and the board.