| 32963 |
From Strategy to Action: Aligning Leadership to Accelerate Enterprise-wide Transformation |
Chris Van Gorder, FACHE , Ghazala Sharieff, MD, MBA |
| 32861 |
Pairing Technology with Communication to Better Meet Patient Expectation |
Kristen Chamberlain, Leigh Demont, Brenda Johnson |
| 32862 |
Building a Culture of Transformational Change: Aligning Behaviors and Tactics |
Jennifer Dynia, Elsie Lindgren |
| 32863 |
Creating a Transformation-ready Culture through Workforce Engagement |
Heather Brace, Joseph Cabral |
| 32864 |
Be KIND: Creating a Culture of Meaningful Connection & Comm. in the Ambulatory Surgery Setting |
Ashley Burks, Kimberly Hiles |
| 32865 |
Defining and Enhancing Patient Experience Tolerance Thresholds in the ED |
Jeff Mullins, Brandon Helms |
| 32866 |
The Impact of Purposeful Communications Training on the Patient Experience |
Jennifer Packard, Mustaqeem Siddiqui |
| 32867 |
Compassionate Connected Care to Drive Nursing Excellence |
Mary Jo Assi |
| 32868 |
Engaging Patients and Families Using a Bedside Handoff Process |
Callie Craig, Madeline Matthews |
| 32869 |
Focusing on Physician Communication to Impact Physician Engagement and Patient Experience |
Joseph Abularrage |
| 32870 |
Using a Multidimensional Safety and High Reliability Approach to Improve Culture |
Tina Cavaliere, Lauren Webb |
| 32871 |
It’s a Marathon, Not a Sprint: Practical Tools for Root Cause Analysis Success |
Chardae Davis |
| 32964 |
Honoring the Mission: AdventHealth’s Consumer Transformation |
Terry Shaw, Daryl Tol |
| 32872 |
Advanced Team-Based Care Enhances the Patient Experience |
Joy Falkenburg, Sarah Hermsen |
| 32873 |
Utilizing iRound’s Data Transparency and Trend Analysis to Uncover Improvement Opportunities |
CJ Merrill |
| 32874 |
Operationalizing Transformation: Aligning Data, Processes and People to Turn Strategy into Action |
Rachel Biblow, Deirdre Mylod |
| 32875 |
Leadership Development: Investing in People through Experiential Learning |
Sonja McLendon |
| 32876 |
The Power of Partnership: One Health System’s Journey to Combat Burnout |
Clara Riley, Catherine Santarsiero |
| 32877 |
Transforming the Care Experience through Compassion in the Ambulatory Surgery Setting |
Kate Jones, Kristen Trout |
| 32878 |
Leveraging Tiered Engagement to Improve and Sustain Patient Experience in Ambulatory Care |
Seanna-Kaye Denham, Melissa Lee |
| 32879 |
Changing the Culture Changes the Outcome |
Karen Cabell, Joan Simon |
| 32880 |
Engaging Physicians from Skills to Recognition |
Moe Lim, Shane Rogers |
| 32881 |
Making Change Stick: Integrating Safety and Patient Experience to Improve Care |
Nicole Lescota, Lyla Visconti |
| 32882 |
Developing a Mentorship Program to Sustain HRO Leader Skills |
Margaret Mikula, Steve Mrozowski |
| 32965 |
Accelerating Innovation in Health Care: Strategies for Developing High Performing Teams |
Karen Grimley |
| 32883 |
Employing Evidence-Based Best Practices to Provide an Exceptional Patient Experience |
Jennifer Lorenz |
| 32884 |
Developing a Patient-Centric Culture with Data Insights |
Jacolyn Burgin Collis |
| 32886 |
Transforming Employee Engagement Measurement into a Healthy, Consistent Rhythm |
Redge Hanna |
| 32887 |
Transforming Our Culture, One Moment at a Time |
Joseph Leggio, Amy Marshall |
| 32888 |
Using Purposeful Leader Rounding as a Best Practice |
Sandra Bernabe |
| 32889 |
Optimizing Patient Engagement in Your Medical Practice: Getting Physicians on Board |
Chrissy Daniels |
| 32890 |
Building a Sustainable Patient Rounding Program |
Clint Child |
| 32891 |
Leaning Forward: Increasing Buy-In and Engagement to Improve the Patient Experience |
Annmarie McKinley, Kim Walker |
| 32892 |
A Comprehensive Approach to Provider Patient Experience Performance |
Greg Burke, Randy Hutchison |
| 32893 |
Lessons Learned: Innovative Ways to Engage Physicians Skeptical of Zero Harm |
Shane Lewis, Mike Woodruff, Jeanne Nelson |
| 32894 |
High Reliability Leader Rounding: Applying Best Practices to Patient Experience |
Karen Byrnes, Gia DeMichele |
| 32966 |
The Chief Executive’s Role as a Steward for Advancing Organizational Culture |
Christopher Howard, Lynn Skoczelas |
| 32895 |
Providing Highly Reliable Care to Create a World -Class Patient Experience |
Rebecca Daniels, Regina Shupe |
| 32896 |
Analyzing Patient and Family Feedback to Advance Your Improvement Journey |
Alexandra Nelson, Karen Ross |
| 32897 |
Delivering on Our Promise: How Consumer Design Accelerates Improvement at Intermountain Healthcare |
Kevan Mabbutt, Anne Pendo |
| 32899 |
Creating Caregiver and Physician Alignment through Internal Surveying |
Jodi Brekhus, Matt Griffin, Mark Logsdon |
| 32900 |
Crafting a Successful Development Training Program to Improve the Patient Experience |
Jessica Chiclacos, Anne Dunne |
| 32901 |
A Patient Experience Home Run: Rounding on All the Bases |
Patricia Mook, Barbee Whisnant-Burgess |
| 32902 |
Nursing Excellence Across the Patient Journey |
Christy Dempsey |
| 32903 |
Creating a Skillset to Improve the Patient and Provider Experience |
Bush Bell, Arturo Saavedra |
| 32904 |
Expanding High Reliability Organizing (HRO) Tools into New Spaces |
Mary Herold, Travis Mitchell |
| 32905 |
High Reliability at the Sharp End: Through the Lens of a Safety Coach |
Maile Alegria, Shauna Wright |
| 32967 |
Mapping a New Vision to Meet Patient and Provider Expectations |
Shannon Phillips |
| 32906 |
Standardizing a Multidisciplinary Rounding Approach Using Human-Centered Design |
Lori Kondas, Kevin Phipps, Julie Rish |
| 32907 |
Breaking Down Silos through Virtual Multidisciplinary Rounds |
Lisa Orlick, Katrina Helmus |
| 32908 |
Making Service Excellence Everyone’s Responsibility |
Raymond (Chip) Malloy |
| 32909 |
Reading Hospital’s Engagement Journey to 5-Star Performance |
Tony Grycewicz |
| 32910 |
Empowering Patients and Health Care Providers through a Sustainable Transparency Program |
Diane Denny, Scott Hartman, Sarah Hizon |
| 32911 |
One Culture: Creating a Culture of High Reliability for the Entire Patient Experience |
Craig Clapper, Tejal Gandhi |
| 32912 |
Stats 101 |
Kristopher Morgan |
| 32913 |
Improving Provider Reputation in Academic Medicine with Online Strategies |
Dwight McBee, Chelsea Murtin |
| 32914 |
Building an Exemplary Nursing Practice Environment through Nurse Managers |
Karen DeLorenzo, Laura Mansfield |
| 32915 |
The Transformation of Nursing Sensitive Indicators: Looking Back, and Forging Ahead |
Mary Foley, Susan Shapiro |
| 32916 |
Forging the Path to Physician and Patient Loyalty |
Thomas H. Lee, Deirdre Mylod |
| 32917 |
Communicating the Right Message to Positively Impact Your Patient Experience Metrics |
Michelle Rossetti |
| 32968 |
Earning Loyalty: Innovative Patient Experience Metrics and Approaches |
Adrienne Boissy |
| 32918 |
Developing a Patient Experience Improvement Model in the Behavioral Health Setting |
Erick Cheung, Emily Petersen |
| 32919 |
Accelerating Improvement in Care Experience |
Jane Englebright, Dan Roberts |
| 32920 |
Leadership Engagement Academy: A Nurse Manager Leadership Development Program |
Karen Richey, Stephanie Waite |
| 32921 |
Sowing the Seeds of Engagement: An ICU’s Journey to Professional Growth |
Clint Owens, Lauren Paris |
| 32922 |
Leveraging Patient Experience Data to Transform Care in the Outpatient Setting |
Laura Harner, Sherry Onushco |
| 32923 |
A Journey to Service Excellence in a Time of Growth |
Rob Parker |
| 32924 |
Compassionate Connected Care: Changing the Way We Care for Patients and Each Other |
Jacqueline Camp, Susan Griffin |
| 32925 |
Mean Tweets: Listening to ED Patients to Ignite Improvement |
Erin Brandt, Breanna Caraway |
| 32926 |
What Your CEO is Worried About and How You Can Help |
Nell Buhlman |
| 32927 |
Building a Culture of Teamwork, Inclusion, and Caring |
Arthur Gianelli, Vicki LoPachin |
| 32928 |
Daily Reliability Huddles Improve Safety, Quality, Engagement, and Experience |
Pam Wells |
| 32929 |
Leveraging Systemness on the Journey to Eliminate Patient Harm |
Diane Denny, Margaret Holt |
| 32930 |
Transforming the Patient and Care Team Experience through Integrated Rounds |
Kristy Alfano, Sheri Renaud |
| 32931 |
Improving the Patient Experience through Increased Patient Access |
Ramzey Ibrahim, Carrie Rys |
| 32932 |
Moving Beyond the Data to Make Meaningful Patient Connections |
Ed Hubel, Amy Huveldt, Sean Lynch |
| 32933 |
Every Nurse Matters: Leading a Legacy of Engagement |
Lori Wiegand, Shelley Nguyen |
| 32934 |
From Great to Best: Leveraging Engagement Data to Unleash Your Organization’s Full Potential |
Sara Jones, Dennis Lennon |
| 32935 |
Creating and Sustaining a Patient Experience Strategy in the ED |
Denise Cole-Ouzounian, Lisa Pickarts, Christy Wehler |
| 32936 |
Using Data and Analysis to Customize Medical Practice Improvement Activities |
Justin Cook, Kyle Garrett |
| 32937 |
Improving Nurse Retention Drives Winning Patient Experience |
Randall Caldwell, Denise Carter |
| 32938 |
Driving Engagement and Improvement through Education, Coaching, and Resources |
Anne Grill, Ravi Nemivant |
| 32939 |
33,000 Reasons to Create a Fair and Just Culture |
Marty Everhart, Emily Halu |
| 32940 |
Using High Reliability to Reach a Zero SSI Rate for Nearly Two Years |
Kristen Farmer, Katherine Leech |
| 32941 |
Leveraging Data-Driven Insights to Drive Sustainable Improvement |
Thomas (Dusty) Deringer |
| 32942 |
Check-In Best Practices Improve Patient Experience and Engagement |
Tracey Green, Kellie Rosier |
| 32943 |
Improving Access to Care, Focusing on One Patient, One Record, One Journey |
Rosalind Washington |
| 32944 |
Building Leadership Resilience to Drive Employee Engagement |
Meagan Sutton, Edda Tinis |
| 32945 |
The ROI of Culture Transformation |
Terry Rusconi |
| 32946 |
Using Patient Experience Insights to Move to a Patient-Focused Culture |
Kathy Denton, Elizabeth Garcia |
| 32947 |
Our Journey to Transparency: Lessons Learned |
Theresa Varughese, David Clinkscales |
| 32948 |
Decreasing Workplace Violence in Behavioral Health Care |
Katherine Avery, Paula Bostwick |
| 32949 |
Adopt a Doc: Partnering Physician Leaders and Administrators to Drive Excellence |
Shai Gavi, Beverly Natale |
| 32950 |
Rowing in Unison: Building Consistent Cause Analysis Methods in a Large System |
Terrie Van Buren, Giselle Krieger |
| 32951 |
Engaging Physicians in the High Reliability Journey |
Michael Ietta, Rakesh Sharma |
| 32952 |
Educating Staff to Better Educate Patients through an Effective Discharge Program |
Anne Michelle Sension, Lindsey Teefey, Robert Williams |
| 32953 |
Developing a Leader Rounding Program to Enhance the Patient Experience |
Dustin Webb |
| 32954 |
Fostering a Patient-Centered Culture through Education and Engagement |
Beth Brown, Dawn Robbins |
| 32955 |
Leveraging Engagement: Aligning a Divergent Team to Defeat Any Giant |
Matt Troup |
| 32956 |
Achieving Positive and Sustainable Patient Experience Outcomes in the Outpatient Setting |
Kelly O’Brien, Dawn Williams |
| 32957 |
Creating Consistent Practices and Care Delivery in a Growing Medical Practice |
Kent Lockart, Matt McNabb |
| 32958 |
Achieving Nursing Excellence through Shared Governance |
Diann Johnston, Julie Villa |
| 32959 |
Inspiring, Motivating, and Engaging Others to Sustain Hourly Rounding |
Mindy Spigel, Kari Vandagriff |
| 32960 |
Observing Provider Communication in the Exam Room to Create Sustainable Improvement |
Jason Valle |
| 32961 |
The Importance of Leader Rounding to Sustain a High Reliability Organization |
Lesli Giglio, Jack Soterakis |
| 32962 |
Developing and Implementing a Safety Management System across a Health System |
Paul Lambrecht, Katharine Perez |
