From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Carrie Desimone, Carrie Adelman

Learn how a small program team was tasked by the EVP of a large medical practice to make significant improvement in the overall patient experience?in 24 months. Speakers will share the tactics and tools developed to engage cross-functional, interdisciplinary teams (providers, RN, LPN, MA and business office staff) to make quick improvements at the local level. Participants will leave with a clear guide and a practical tool-kit to facilitate immediate implementation.